Chief Operating Officer

Job Description

Job Description

Job Posting Title

Chief Operating Officer

Job Description

Who We Are

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and non-recurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

What You’ll Do

The Chief Operating Officer (COO), reporting to the Chief Executive Officer, leads Hamilton Families’ operations across administration, facilities, and technology to ensure a safe, efficient, and well-supported environment for staff and program participants. The COO is responsible for optimizing organizational processes and infrastructure to deliver high-quality services while mitigating operational risk.

This role oversees all operational functions, including administrative services, facilities management, and technology systems. The COO partners closely with the executive team and program leadership to assess organizational needs, plan capital improvements, and manage major repairs and projects, including vendor and contractor oversight.

The COO develops and executes operational strategies and objectives related to capital projects, compliance, and regulatory requirements, while establishing and managing budgets, policies, and procedures that strengthen organizational effectiveness.

As a key member of the leadership team, the COO provides strategic direction and hands-on support to operations, administration, and the Managed Service Provider, fostering a collaborative, solutions-oriented approach across the organization.

What Your Day Looks Like

Administration

• Ensure effective, compliant, and risk-aware administrative and operational practices across the organization
• Lead safety and emergency preparedness efforts, maintaining compliance with ADA, OSHA, and contractual requirements
• Chair the Safety Committee and foster a culture of safety and accountability
• Build strong partnerships with internal teams, community stakeholders, and vendors
• Lead, coach, and develop operations and administrative staff

Facilities

• Oversee the maintenance, safety, and long-term planning of all facilities and grounds
• Manage vendor and contractor relationships to ensure high-quality, cost-effective services
• Develop and oversee facilities budgets, including capital planning and major projects
• Lead capital improvements and site projects from planning through execution

Technology

• Oversee organizational technology systems to ensure they effectively support staff and program delivery
• Partner with program leadership to implement and optimize systems and tools
• Establish and manage policies for AI and technology use, ensuring responsible and compliant adoption
• Provide staff training and guidance on technology, data security, and evolving tools
• Identify opportunities to improve systems, workflows, and infrastructure

What You Bring

• 10–15 years of progressive leadership experience in operations, administration, or a related field, including 7–10+ years managing and developing high-performing teams
• Demonstrated success designing and implementing operational systems, policies, and infrastructure that support mission-driven service delivery
• Experience working in or alongside nonprofit, social services, or housing organizations, with a strong understanding of compliance, funding requirements, and community impact
• Strong commitment to equity, inclusion, and trauma-informed practices, with the ability to embed these principles into operations, policies, and workplace culture
• Skilled in strategic thinking and decision-making, with the ability to navigate complex, high-pressure situations with sound judgment
• Proven ability to manage cross-functional initiatives and competing priorities, with strong project management and execution skills
• Effective collaborator and negotiator, able to build trusted relationships with staff, community partners, public agencies, and vendors
• Experience overseeing organizational technology and infrastructure, including systems implementation, data management, and security practices
• Solid understanding of operational and facilities best practices, including risk management, safety, and regulatory compliance
• Excellent written and verbal communication skills, with the ability to engage diverse audiences and translate complex concepts clearly
• Highly organized and self-directed, with strong time management skills and a track record of meeting deadlines and driving results
• Proficiency in Microsoft Office and Adobe applications (e.g., Outlook, Word, Excel, Acrobat)
• Essential functions of the position may require the use of a telephone, working at a standard computer terminal, and the ability to follow reasonable ergonomic recommendations, sit, kneel, stand, drive, or walk for long periods, reach, bend, lift, carry up to 40 pounds, and ability to climb stairs as needed
• Valid CADL and clean DMV record; able and willing to travel locally as needed
• Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.

Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays

Our Values

• Resourceful
• Helpful/ “Yes, And”
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive

Compensation: $110k-150k annually

Position Type: Full-time, Exempt

Work Hours: 32 hours

Location: 2567 Mission St, San Francisco, CA 94110

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations for individuals with disabilities.